How do you respond when someone brings you a complaint? Read Acts 18:12-16.
Gallio refused to resolve the complaint because it was not within his jurisdiction. As leaders, we are inclined to solve problems. We like to fix things. Sometimes, we fail to realize that some problems are not ours to solve.
When the problem is not your responsibility, use the complaint as a teaching moment. While you make it clear you will not solve the problem for the person, point out resources and options they can consider consider.