- Acknowledging: Acknowledge each person who speaks during a discussion. Also, watch for non-verbal signals and acknowledge those.
- Clarifying: Clarify what members say. Also, clarify your understanding of what members are feeling (frustrated, impatient, stressed…).
- Turning: Turn questions back to the group rather than answering all of them yourself.
- Summarizing: Summarize what members have said before moving to a new topic or adjourning.
For more tips, see: Facilitate Discussions